Provide world-class customer service to clients and resolve questions or concerns.
Strategically partner with installers to improve the customer experience and manage project pipelines.
Analyze data, spot trends, and conduct due diligence checks and fraud investigations.
GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels and energy-efficient HVAC. With over 1,000 employees and a platform facilitating $30 billion in financing since 2018, they emphasize a collaborative culture and support the nonprofit GivePower.
Serve as main point of contact for all cross-functional communications during new customer implementations.
Lead technical launch operations, troubleshooting, and systems optimization for seamless client transitions.
Collaborate with teams like Sales, Customer Success, and Marketing to refine launch processes and ensure on-time launches.
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally. The company has delivered over 15 million sessions of mental health care and published more than 35 peer-reviewed studies.
Support client onboarding and implementation, from leadership conversations to go-live support.
Deliver engaging, hands-on training to healthcare providers and clinical staff both in-person and virtually.
Build strong client relationships, monitor success metrics, and drive adoption and growth.
Optain is transforming healthcare by using advanced software, hardware, and clinical expertise to screen and manage ophthalmic and systemic diseases through a teleophthalmology team and AI. Following a successful Series A funding round, the company is expanding its presence across the US and globally.
Act as a critical link between APAMSA and Vot-ER, managing partnerships and onboarding new health organizations to expand national reach.
Mobilize and train health professional students to facilitate voting access for hospitalized patients via the Emergency Patient Voting Program.
Create patient-facing educational materials and toolkits to streamline emergency ballot requests, requiring strong communication and remote work skills.
Vot-ER is a nonprofit that partners with health institutions to increase patient voting access, while the Asian Pacific American Medical Student Association supports medical students. This collaboration focuses on civic health, with a small team fostering student leadership and equity.
Manage the full lifecycle of edit and audit development, converting complex medical policy and coding regulations into actionable logic specifications.
Partner with PI Directors, internal auditors, and claims operations to ensure coding and billing appropriateness and regulatory compliance.
Use data queries to prove financial validity of coding hypotheses and author technical specification documents.
Devoted Health is an all-in-one healthcare company combining health insurance, clinical care, service, and technology to improve the health and well-being of older Americans. Founded in 2017, we've grown fast and now serve members across the United States, with a diverse and big-hearted team.
Support the Deputy Director of Partnerships in maintaining high-touch communication with existing partners to increase engagement.
Actively identify and onboard new health-related organizations to expand our national footprint beyond current partners.
Organize and train health professional students to facilitate voting access for patients facing unexpected hospitalization during election cycles.
Vot-ER is a nonpartisan organization that works to integrate civic engagement into healthcare by helping health institutions provide voter registration and voting access to patients. The organization collaborates with partners like the Latino Medical Student Association to expand its reach and impact.
Own the validation lifecycle, running kickoffs and driving pilots toward a clear conversion decision.
Drive time-to-value by getting users onboarded and activated against their stated goals.
Manage risk proactively, surface at-risk pilots early, and execute recovery plays before the opt-out window closes.
Videa builds AI technology that helps dental clinicians deliver better care to millions of patients. The company has raised over $67 million from investors including Threshold Ventures and Spark Capital, and fosters a collaborative culture with a high bar and grounded approach.
Act as an advocate for customers, overseeing a portfolio to drive adoption and business outcomes.
Ensure customers use the latest product version and create success stories.
Guide teams to resolve escalated client issues quickly.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture with a focus on collaboration and innovation.
Troubleshoot complex issues related to the Patient Access Curator platform and payer configurations.
Manage a large caseload of escalated support cases via Salesforce, email, and phone.
Collaborate with internal teams, payers, and clients to resolve issues and oversee small projects.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide, using data, analytics, and software across markets like financial services and healthcare. With 23,300 employees across 32 countries and a people-first culture, they are a FTSE 100 company recognized as a top workplace.
Drive implementation and deployment of Higher Logic's private white-label community software for customers.
Serve as primary point of contact, managing multiple simultaneous implementations using standard project management methodology.
Provide user training, elicit feedback, and work cross-functionally to resolve issues and collect requirements.
Higher Logic has been the industry leader in building community and engagement solutions since 2007. We’re a thriving company made up of authentic people and unique perspectives.